Frequently asked questions

General

What is Ziina?

Ziina is the UAE’s first peer-to-peer payment app, allowing you to send and receive payments with just a phone number —no IBAN or swift code required. The app provides a seamless way for friends and family to split the cost of takeout or a grocery bill.

Do I have to live in the UAE to use the app?

Ziina is currently available to UAE residents on iOS and Android. You don't have to be in the UAE to use the app, but at the moment you can only create a Ziina account if you have a valid Emirates ID.

We are working on a number of new features, including cross border payments that will open up the app to more users in the future!

How do I register for Ziina?

You can register for Ziina with a UAE mobile number. You will be prompted to enter your Emirates ID information to set up your account.

Can I transfer money to my bank from the app?

To cash out funds from Ziina to your bank account:

1. Tap “Your wallet balance” from the Ziina home screen
2. Press “Cash out”
3. Enter an amount or tap “Cash out all” and press “Continue”
4. Enter your IBAN number and “Beneficiary Name”
5. Review information and press “Confirm & Cash Out”

Are there any limits on withdrawals?

The minimum amount you can withdraw and transfer to your bank is AED10.

Security

Is Ziina safe to use?

Ziina is very secure - all of your most important information is encrypted so that it is kept safe and only in your hands. Ziina also uses real time fraud monitoring to ensure that all transactions are legitimate.

Payments & Requests

Are there any fees for sending/receiving money?

You can find out about the fees Ziina charges by visiting our Fees page.

What payment methods are accepted?

We accept Apple Pay, Google Pay, Visa, and Mastercard.

How fast is the money transfer?

When you send a payment through Ziina, your money is transferred instantly.

What’s the most money I can send using Ziina?

You can send up to AED 25,000 through Ziina every month. The monthly limit for receiving money is AED 50,000.

Accounts

How can I change my Ziiname?

To change your Ziiname:

1. Tap your profile icon on the Ziina home screen
2. Select Profile Info
3. Select Ziiname
4. Update your Ziiname and press Change

How can I change my mobile number?

To change the mobile number associated with your account:

1. Tap your profile icon on the Ziina home screen
2. Select Profile Info
3. Select Phone Number
4. Enter your number and press Next
5. Enter your verification code to confirm your new number

What can others see about me?

Other Ziina users can only see your display name, profile picture, and your Ziiname. They are not able to see any other details about your account.

Does the recipient need a bank account?

The recipient does not need a bank account to receive a payment through Ziina. They will have to connect their bank account in order to cash out their money from Ziina.

How do I close my account?

To permanently close your Ziina account:

1. Tap your Profile icon from the Ziina home screen
2. Press Profile Info
3. Press Close Account
4. Follow the steps listed to close your account

How do I report issues and provide feedback?

You can reach Ziina support at any time through our social media platforms or by contacting us on [email protected].

Legal

About Ziina Ltd

Ziina Ltd withdrew its license number F0067737 from the DFSA on 25th March 2024.