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200% increase in order volume
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Higher customer satisfaction with faster checkout

Scaling up quickly: how Voya Bakehouse partnered with Ziina to boost growth

case study
3 min read
Sep 12, 2024
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Salama AlAli
Owner & Founder
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Fizza Shabbir & Rabia Abbas
Authors
Summary
Voya Bakehouse, an Abu Dhabi based sustainable bakery, teamed up with Ziina to speed up payments and improve customer satisfaction, leading to a 200% increase in orders in just one month.
Products used
Payment gateway
ZiiLinks
ZiiBoard
About this business
Food and Beverage
April 2022
Abu Dhabi, UAE
Medium-sized
voyabakehouse.ae
CHALLENGE

Getting paid fast for a growing business

At just 18, Salama AlAli founded Voya Bakehouse, transforming it from a small kitchen into a thriving brand supplying cafes across Abu Dhabi and delivering across the UAE. But as the business grew, Salama faced a major hurdle - her existing payment solution took 30 minutes to process each order, slowing down operations and limiting growth. She needed a faster, more reliable way to handle payments that fit the unique needs of the UAE market.
SOLUTION

Ziina: a local partner for faster payments

Salama chose Ziina after discovering its local presence and quick, responsive service. By integrating the ZiiBoard plug-in for WhatsApp, Voya Bakehouse could instantly generate and share payment links with customers. The integration of Ziina's payment gateway into her e-commerce site made online checkouts quick and easy, providing a seamless experience for customers with minimal clicks.
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RESULTS

A surge in orders and customer satisfaction

Switching to Ziina delivered immediate results.
In just one month, Voya Bakehouse saw a 200% increase in orders, while customer satisfaction soared with faster payments and no delays. The team could manage sales from their phones, boosting efficiency, and simplified transactions made it easier to handle payments for suppliers, businesses, and employees. For Salama, Ziina wasn’t just a payment provider; it became a partner in her journey to grow her business and support local economic growth.
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As a UAE national, I’m deeply invested in contributing to our country's economic growth. Partnering with Ziina allows us to uphold our commitment to local hiring and sourcing. Their Dubai-based operations align perfectly with our values, making them not just a service provider but a partner in our journey.
Salama AlAli

Products used

Website

Payment gateway

Add fast and secure checkout to your website
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Social Media

ZiiLinks

Instantly create and share payment links across any platform
Google and apple pay
Social Media

ZiiBoard

Share invoices and collect payments directly on Instagram, WhatsApp, and more
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