Who should I contact if the Washmen benefit doesn’t activate correctly inside the Ziina app?

If the Washmen benefit isn’t appearing or the activation flow isn’t working in the Ziina app, please contact Ziina Support through any of our official channels below. Since the cashback is processed on Ziina’s side (based on your Ziina Card payment), our team is the best point of contact to fix activation issues:

• In-App Chat: Open the Ziina app and message our Support team

• Email: [email protected]

• WhatsApp (Messaging Only): +971 52 352 7503

We’ll review your Violet eligibility, the Washmen benefit status, and your Ziina Card setup to ensure you're able to receive your 50 AED monthly cashback.