Question 1

What is Tap to Pay on Android?

Accepted Answer

Tap to Pay on Android lets you accept in-person, contactless payments using just your phone—no extra hardware needed.

Question 2

Who can use Tap to Pay on iPhone?

Accepted Answer

Any Ziina Business account can use Tap to Pay on Android. It’s ideal for businesses of all sizes looking for a simple and secure way to accept card payments in person.

Question 3

How is Tap to Pay on Android different from QR code payments?

Accepted Answer

Tap to Pay on Android is built for speed and simplicity. There’s no need for extra hardware—your phone does it all. Customers just tap their card or phone, skipping QR codes and scanning apps, for a faster, effortless way to pay. Even if your customers don’t have internet access, Tap to Pay on Android keeps payments moving as long as you’re online. It’s the smarter, more professional way to accept offline payments.

Question 4

Does Tap to Pay on Android work on all devices?

Accepted Answer

Tap to Pay on Android works on NFC-enabled Android devices running Android 12 or above.

Question 5

How do I set up Tap to Pay on Android?

Accepted Answer

Setting up Tap to Pay on Android is quick and easy: 1. Open the Ziina app and tap ‘New order.’, 2. Select the contactless payment icon (look for the Tap to Pay symbol), 3. Follow the on-screen instructions to activate Tap to Pay on Android. Start accepting payments—just ask customers to tap their card, phone, or Apple Watch on your phone. You’ll see a confirmation screen once the payment is complete.

Question 6

Can I use Tap to Pay on Android on multiple devices?

Accepted Answer

Yes, you can use Tap to Pay on multiple Android phones linked to your Ziina Business account, as long as each device: has NFC capability, runs Android 12 or above and is connected to an active Ziina Business account.

Question 7

Do my customers need to install any specific apps?

Accepted Answer

No, customers don’t need to download any apps or use mobile data. Tap to Pay on Android supports contactless cards, Apple Pay, Google Pay, and wearables like the Apple Watch. They simply tap to pay—no extra steps required.

Question 8

Is an internet connection required to accept payments?

Accepted Answer

Yes, businesses need an active Wi-Fi or mobile data connection to process payments. However, customers don’t need an internet connection to tap and pay.

Question 9

What cards and payment methods are supported?

Accepted Answer

Tap to Pay on iPhone supports all contactless debit and credit cards, including those from Visa, Mastercard, and American Express. It also works with Apple Pay, Google Pay, and other digital wallets.

Question 10

What are the transaction fees?

Accepted Answer

Tap to Pay on Android follows transparent pricing: 2.9% + 1 AED per transaction. No hidden fees, no setup costs, no monthly charges.

Question 11

How will I know if a payment went through?

Accepted Answer

After a payment is processed: a confirmation screen appears, the transaction will be listed in the Transactions tab in the Ziina app.

Question 12

How quickly will I receive the funds in my bank account?

Accepted Answer

Funds from Tap to Pay transactions follow the same timeline as regular Ziina cash outs: 1-2 business days for amounts under 25,000 AED; 4-5 business days for amounts above 25,000 AED. There are no fees to cash out your balance to your bank account.

Question 13

Are there any transaction limits or restrictions?

Accepted Answer

Tap to Pay on Android follows the same limits as your Ziina Business account. For non-verified Ziina Business accounts: per transaction limit 3,600 AED, money received per month limit 50,000 AED. For verified Ziina Business accounts: there are no limits on transactions. You can send and receive payments without restrictions.

Question 14

Can I accept payments from international cards or currencies?

Accepted Answer

Yes, Tap to Pay on Android supports international cards and digital wallets, making it easy to accept payments from customers worldwide.

Question 15

Does Tap to Pay on Android support refunds?

Accepted Answer

Yes, you can issue refunds directly through the Ziina app, just like any other transaction. However, please note that Ziina’s transaction fees are not reimbursed when processing refunds.

Question 16

Do I need a business bank account to cash out?

Accepted Answer

No, a business bank account is not required. Any bank account linked to your Ziina account can be used to cash out your balance.

Question 17

How secure is Tap to Pay on Android?

Accepted Answer

Tap to Pay on Android follows the highest security standards, including: built-in security of Android: your phone’s secure hardware ensures card details and PINs are never stored or shared. End-to-end encryption: Every transaction is secure and private. Real-time fraud monitoring: Every payment is verified instantly. Ziina is licensed by the Central Bank of the UAE, ensuring compliance with local regulations.

Tap to Pay on Android

Three simple steps

Watch Tap to Pay on Android in action

Why Tap to Pay on Android?

Your phone is all you need

Tap to Pay lets you accept tips. Let customers show love

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