Business Account

Do these rules apply only during onboarding?

Can my application still be rejected even if my business is not listed?

What are the restricted industries and business models?

What are the prohibited industries and business models?

Why does Ziina restrict certain businesses?

If you’re not satisfied

What happens after I raise a complaint?

How can I contact Ziina to raise a complaint?

How does currency conversion work?

What counts as a foreign currency (FX) transaction?

Where can I find the current fees and exchange rates?

Why did I receive less AED than expected from my foreign currency payment request?

Will I receive the full amount if I create a payment link in AED?

Why is there a difference between the exchange rate I see online and what's applied to my payment?

Can I avoid FX charges?

Will the FX fee affect the amount I receive?

Does Ziina charge FX fees?

What are the foreign exchange (FX) fees?

What happens if I don’t use my initial 1,000 AED fee-free processing limit?

What are the benefits of referring a business to Ziina Business?

How can I refer a business to Ziina?

How can I get paid with a QR code?

How to generate Ziina QR code for payments?

What is a payment QR code?

How can I send an invoice to a customer?

How can I generate an invoice via Ziina?

How can I start accepting international payments?

How much interest does Ziina charge?

What are the transaction fees for Tap to Pay?

What are the fees associated with using Ziina on my website?

Are there any fees for sending/receiving money for Ziina Business?

What are the fees to use Ziina Business?

How much interest does Ziina charge?

What are the fees associated with using Ziina on my website?

What are the fees to use Ziina Business?

What are the transaction limits for your Ziina Professional account?

What are the transaction limits for my verified Business account?

How can I resolve issues with transactions on Ziina?

How fast is the money transfer?

Can I transfer money via IBAN?

Can I transfer money to my bank from the app?

What type of card can you add to your Ziina wallet?

How can I add or remove cards from my Ziina wallet?

How can I add cash in my business account?

How do I receive money from people who aren’t on Ziina?

Can I refund a payment?

Do my customers need to download Ziina to pay me?

What payment methods are accepted?

How do I use Ziina to accept payments?

How do I use my NFC card?

How can I accept payments on Ziina?

What are payment links?

How can I open a Ziina Business account?

What is Ziina Professional?

What should I do if I lost my passkeys and can't log in?

What happens if my device is not compatible with passkeys?

How secure are passkeys compared to passwords and OTPs?

Is my biometric data shared with the app?

What if I lose access to the device where my passkey is stored?

Can I use my passkey on multiple devices?

How do I register a passkey?

How do passkeys work on mobile devices?

How are passkeys different from passwords?

What are passkeys?

How do I refund a Tap to Pay transaction?

How Do I Troubleshoot Tap to Pay Issues on My Device?

Tap to Pay - iOS and Android versions

What are the transaction fees for Tap to Pay?

How do I add my Ziina Card to my Apple Wallet?

Can I use Tap to Pay while connected to VPN?

How do I set up Tap to Pay on iPhone?

How do I set up Tap to Pay on Android?

Does Tap to Pay on iPhone work on all devices?

Does Tap to Pay on Android work on all devices?

How secure is Tap to Pay on iPhone?

How secure is Tap to Pay on Android?

Can I use Tap to Pay on iPhone on multiple devices?

Can I use Tap to Pay on Android on multiple devices?

How will I know if a payment went through with Tap to Pay?

Are there any transaction limits or restrictions for Tap to Pay?

Does Tap to Pay support refunds?

What cards and payment methods are supported with Tap to Pay?

How is Tap to Pay different from QR code payments?

Who can use Tap to Pay?

What is Tap to Pay?

Can I use Ziina in Saudi?

Can I reach support during the holiday?

How can I download Ziina?

What is the difference between Personal, Professional, and Business accounts?

Can I access my Ziina account on my computer?

How can I view my account statement?

Why do I need to share my contacts?

What number can I call to get support?

How do I provide feedback?

How do I report issues?

How can I reach out to Customer Support?

Is an internet connection required to accept payments?

Do my customers need to install any specific apps?

How can I add/update my email address?

How do I close my account?

How can I change my mobile number?

How can I reset my Ziina pin?

How can I change my ZiiName?

How can I access or edit my account settings?

Can I enable Face ID with my Ziina Business?

I'm getting an error message when signing up for a Ziina account

Do I pay a fee to cash out?

Can I cash out to my personal bank account?

What should I do if my cash out is marked as Processed or Completed but hasn't arrived?

Can I update my bank account details?

Which banks can I cash out to?

How long does it take to process my cash-out?

What is the maximum amount I can transfer to my bank account?

What is the minimum amount I can transfer to my bank account?

How can I cash out?

What is a cash out?

How refunds and chargebacks work

Am I eligible to use the ZiiBoard?

What is the ZiiBoard?

Can I accept payments in another currency through my payment link?

Does the link expire?

I want to send a payment link to a customer. How do I go about this?

How can I accept payments with payment links?

What is a Ziina Link?

How can I send a payment using Ziina Business?

How can I send money?

Can I use an international card to make a payment?

Which currencies does Ziina support for international payments?

Can I accept payments from international customers?

How can I add personalized branding to my Ziina Business account?

Why do I need to verify my identity (Emirates ID Verification)?

How do I get notified when my account gets verified?

How can I verify my account and increase my limits?

How do I register for a business account?

When will this be available again?

Is this a temporary issue?

Is my account restricted or blocked?

This used to work. Why has it been removed?

Why can’t I send money to a consumer?