I'm getting an error message when signing up for a Ziina account

Error Message

Possible Fix

Please resubmit your Emirates ID and a selfie. Ensure the photo of yourself matches your EID.

Ensure you have good lighting, avoid any glare, face the camera directly and ensure your full face is in view.

It looks like you have a more updated Emirates ID. Please resubmit with your most recent one.

Submit your most recent Emirates ID.

Unfortunately, we can’t onboard you at this time.

Ensure your residency visa is valid.

Looks like there was a glare. Make sure your camera is clean and all information on the ID is clearly visible.

Ensure you have good lighting, avoid any glare, face the camera directly and ensure your full face is in view.

Please resubmit your Emirates ID and a selfie. Make sure there is only one person in your selfie

Try to have a plain background when submitting your selfie and ensure only one person is visible.

Looks like there was an issue reading the details on your Emirates ID. Please try resubmitting again.

Ensure you are using your physical and most recent Emirates ID. Avoid any glare on the Emirates ID.

We only accept Emirates ID cards as a document. Please resubmit using your Emirates ID.

Scan your physical and most recent Emirates ID. Ensure your camera lens is clean and is not submitting a blurry image.

Looks like there was an issue reading the details on your Emirates ID. Please try resubmitting again.

Resubmit your Emirates ID again. Ensure your camera lens is clean and is not submitting a blurry image.