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Personal Account
Personal Account
All you need to know to troubleshoot and get started with your Personal Account.
Limits and Fees
What's the Difference Between the 1,500 AED and 20,000 AED Limits?
What are the transaction limits for my personal account?
What are the fees for a personal account?
What is the difference between Service VAT & Customer VAT
How do I upgrade to a professional account?
What are the fees to use Ziina's personal account?
What is the maximum amount I can receive per transaction?
What is the minimum amount I can receive per transaction?
Are there different charges for international payments?
What is the maximum amount I can receive in a calendar month?
General Questions
Can I top up my Ziina wallet?
Can I register or sign in using a non-UAE phone number?
What is the minimum age requirement to use Ziina?
Can I reach support during the holiday?
Card Topups
How long does the top-up take?
What are the fees and limits for Card Topups?
How can I top up my account?
Which cards can I use for Card Topups, and why isn’t my saved card showing?
Customer Support
How can I contact Ziina to raise a complaint?
If you’re not satisfied
What happens after I raise a complaint?
Receiving Payments
How do I create a payment link to receive a payment?
What is a Ziina Link?
Does the Ziina Link expire?
How to create a payment link?
Getting Started with your Personal Account
What are the requirements for a Personal account?
What is Ziina Personal account?
How can I create a Ziina Personal Account?
Cash Outs
Can I update my bank account details?
How much does it cost to transfer funds to my bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?
Which banks can I cash out to?
Profile Settings
I don’t have access to my old phone number. How can I log in to my account?
How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my mobile number?
Sending a Payment
How can I send a payment?
Does the recipient need a bank account?
Passkeys
How secure are passkeys compared to passwords and OTPs?
How are passkeys different from passwords?
What happens if my device is not compatible with passkeys?
What are passkeys?
Wallet
How can I add/update my IBAN?
Adding funds to my wallet
Bank Transfer Topups
Which banks are using Open Finance on Ziina?
What is Open Finance?
What are the limits for bank top ups?
Which banks do you recommend for top-ups?
How do I access my Ziina wallet transactions statement?
How can I add cards to my Ziina wallet?
How do I download the Ziina app?
Is Ziina safe to use?
Does Ziina offer loans?
What is a Card Topup?
How can I receive payments?
Which currencies does Ziina support for international payments?
Which payments methods are accepted?
Can I accept payments internationally?
How can I receive a payment with the QR code?
Do my peers need to download Ziina to pay me?
What is a payment QR code?
How do I generate a QR code to receive a payment?
How fast is the money transfer?
What is the maximum amount I can transfer to my bank account?
What is the minimum amount I can transfer to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
What is a cash out?
How can I change my ZiiName?
How do passkeys work on mobile devices?
What if I lose access to the device where my passkey is stored?
Can I use my passkey on multiple devices?
How do I register a passkey?
Is my biometric data shared with the app?
How do I initiate a bank transfer top-up?