Personal Account

Which banks do you recommend for top-ups?

Which banks are using Open Finance on Ziina?

What are the limits for bank top ups?

What is Open Finance?

How do I initiate a bank transfer top-up?

How long does a bank top-up take?

Why isn't my credit card showing in Apple Pay or Google Pay?

Can I still receive money through my payment link?

Someone's credit card payment to me failed. What should they do?

Why is my Wio card declined when I select My Money?

My card works like a debit card. Why is it being declined?

I receive payments from many people. Which account is right for me?

Does this change affect payments to businesses?

What happens to the credit card saved in my Ziina app?

Which cards can I use?

Why can't I use my credit card on Ziina anymore?

Which banks can I cash out to?

What should I do if my cash out is marked as Processed or Completed but hasn't arrived?

How long does it take to transfer funds from my Ziina wallet to bank account?

How can I cash out?

What is the maximum amount I can transfer to my bank account?

What to do when your Ziina cash-out shows as completed but the money hasn't appeared in your bank account yet.

Can I update my bank account details?

How much does it cost to transfer funds to my bank account?

What is the minimum amount I can transfer to my bank account?

What is a cash out?

Can I register or sign in using a non-UAE phone number?

What is the minimum age requirement to use Ziina?

Can I reach support during the holiday?

How do I access my Ziina wallet transactions statement?

How can I add cards to my Ziina wallet?

Can I top up my Ziina wallet?

Does Ziina offer loans?

How do I download the Ziina app?

Is Ziina safe to use?

How can I recover funds from a mistaken transfer on Ziina?

How can I send a payment?

Does the recipient need a bank account?

What happens if my device is not compatible with passkeys?

How secure are passkeys compared to passwords and OTPs?

Is my biometric data shared with the app?

What if I lose access to the device where my passkey is stored?

Can I use my passkey on multiple devices?

How do I register a passkey?

How do passkeys work on mobile devices?

How are passkeys different from passwords?

What are passkeys?

How can I add/update my IBAN?

Adding funds to my wallet