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Personal Account
Personal Account
All you need to know to troubleshoot and get started with your Personal Account.
Limits and Fees
What are the transaction limits for my personal account?
How do I upgrade to a professional account?
What are the fees to use Ziina's personal account?
What are the fees for a personal account?
What is the difference between Service VAT & Customer VAT
What is the maximum amount I can receive per transaction?
What is the minimum amount I can receive per transaction?
Are there different charges for international payments?
What is the maximum amount I can receive in a calendar month?
Profile Settings
I don’t have access to my old phone number. How can I log in to my account?
How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my mobile number?
How can I change my ZiiName?
Passkeys
Is my biometric data shared with the app?
What if I lose access to the device where my passkey is stored?
Can I use my passkey on multiple devices?
How do I register a passkey?
How do passkeys work on mobile devices?
How are passkeys different from passwords?
What are passkeys?
How secure are passkeys compared to passwords and OTPs?
What happens if my device is not compatible with passkeys?
Card Topups
How can I top up my account?
How long does the top-up take?
Which cards can I use for Card Topups, and why isn’t my saved card showing?
What is a Card Topup?
What are the fees and limits for Card Topups?
Customer Support
If you’re not satisfied
What happens after I raise a complaint?
How can I contact Ziina to raise a complaint?
General Questions
Can I register or sign in using a non-UAE phone number?
What is the minimum age requirement to use Ziina?
Can I reach support during the holiday?
How do I access my Ziina wallet transactions statement?
How can I add cards to my Ziina wallet?
How do I download the Ziina app?
Can I top up my Ziina wallet?
Is Ziina safe to use?
Does Ziina offer loans?
Cash Outs
How long does it take to transfer funds from my Ziina wallet to bank account?
How much does it cost to transfer funds to my bank account?
Which banks can I cash out to?
Can I update my bank account details?
What is the maximum amount I can transfer to my bank account?
What is the minimum amount I can transfer to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
What is a cash out?
Receiving Payments
Which currencies does Ziina support for international payments?
How do I create a payment link to receive a payment?
Which payments methods are accepted?
Does the payment link (ZiiLink) expire?
Can I accept payments internationally?
How can I receive a payment with the QR code?
How to create a payment link?
Do my peers need to download Ziina to pay me?
What is a payment QR code?
How do I generate a QR code to receive a payment?
How can I receive payments?
How fast is the money transfer?
What is a ZiiLink?
Getting Started with your Personal Account
What is Ziina Personal account?
What are the requirements for a Personal account?
How can I create a Ziina Personal Account?
Wallet
Adding funds to my wallet
How can I add/update my IBAN?
Sending a Payment
Does the recipient need a bank account?
How can I send a payment?